Frequently Asked Questions
Do you BUY stuff? We do a very limited amount of buying from the public, BY APPOINTMENT ONLY.
If you have some photos or a description of your items you can email,
we'd be happy to take a look and let you know if it's something we're interested in. **We are NO LONGER ACCEPTING DROP-IN TRAFFIC with items for sale at the shop. What is your HOLD Policy? We
offer Same & Next-Day holds ONLY, just phone or email to let us
know when you're coming and the item you want. All holds expire at 5PM on the Next Day, NO EXCEPTIONS PLEASE. Due to high turnover we are no longer able to offer the 7-day hold with deposit option, in the interest of ensuring the widest array of merchandise for everyone to choose from on any given day.
Do You SHIP ITEMS? We gladly ship small items, but unfortunately are not set up to ship furniture. We'd be happy to coordinate with a mover of your choice.
Can I RETURN it? All sales are FINAL, no returns or exchanges.
Is this a Consignment Shop? No, Salvage Chic does not accept consignments.
Where do you GET all this stuff? If we told you, we'd have to kill you... ha ha. Seriously, we frequent auctions, estate sales, and many 'undisclosed locations' to secure our wide array of merchandise. That's about all we can say! (It's all obtained legally, we just can't give away every little secret.)
How much is My (insert item) Worth? We are not Professional Appraisers; we just know what we like, and what it will sell for at Salvage Chic. This doesn't mean you might not see a higher price for your item on eBay, at Brimfield, or in another shop. And remember - just because we might not want to buy your item does not mean it's not worth anything; it just means it doesn't fit in our niche of the market.
WHO PAINTS all this stuff? Believe it or not, most of our items are sold As Found! We don't have time to paint much, especially in the Winter. Sometimes we do give an item new life with a fresh coat of paint or by distressing an existing finish, but most often we just shop for items we can sell As Found.
Do you offer CUSTOM PAINTING? Unfortunately, No. We have found that every piece takes to paint & color differently depending on its original finish; so we prefer to offer items only in their finished state, or for those with ambition to makeover at home.
What forms of payment are accepted? We accept cash, checks, Mastercard, Visa, Discover and Debit Cards.
Why are your prices SO LOW? We strive to price our items fairly and to sell, which ensures a high turnover and fresh inventory each time you visit.
Why are your prices SO HIGH? (We actually get this one from time to time...) There are a lot of Overhead Expenses involved in running a shop. So while you might find a similar item 'for 2 dollars at a yard sale', why battle those Early Birds when us folks at Salvage Chic have done the work for you, and then lovingly paid rent to house the item until you found it, where it was fabulously merchandised in a well-lit and air-conditioned showroom!